Contact Center Specialist I
Middlesex Savings BankMassachusetts, United States
Posted October 11, 2023
Full Time
About the Company
Middlesex Savings Bank is a $6 billion mutual bank founded in 1835 to serve modest-income residents. The bank maintains its commitment to fair pricing, community service, and exceptional customer care, including a locally-based call center and high savings rates. Middlesex also supports local businesses through lending and banking products, fostering success across various industries. The company is known for its respect for work-life balance and recognition of employee contributions.
Job Description
The Contact Center Specialist I is a key role focusing on providing exceptional service through various communication channels. The specialist will process transactions, resolve customer issues, and identify customer needs. They are expected to be proficient in product knowledge and handle independently with strong communication and customer service skills.
Requirements
- Effectively communicates and assists both internal and external customers.
- Performs a variety of transactions, including teller transactions, checks, and account balances.
- Identifies and resolves the service needs of both internal and external customers.
- Demonstrates an understanding of product and service offerings online and in branches.
- Participates in community and industry events.
- Protects customer information and complies with regulations.
Benefits
- Competitive salary
- Opportunities for professional development
- Inclusive workplace
