Customer Service Representative

Provide unbiased assistance to Medicaid Providers with questions regarding Medicaid patient eligibility, medical claims statuses, and other program questions.

Requirements

• Provide unbiased assistance to Medicaid Providers
• Assist medical providers in problem resolution
• Respond to provider phone inquiries in a prompt, courteous and concise manner
• Document all provider encounters in clear and concise logs
• Transfer providers to other Call Centre units as needed
• Meet individual performance standards