Customer Service Representative

Provide unbiased assistance to Medicaid Providers with questions regarding Medicaid patient eligibility, medical claims statuses, and other program questions.

Requirements

• Provide unbiased assistance to Medicaid Providers with questions regarding Medicaid patient eligibility, medical claims statuses, and other program questions.
• Respond to provider phone inquiries in a prompt, courteous and concise manner.
• Document all provider encounters in clear and concise logs.
• Transfer providers to other Call Centre units as needed.
• Meet individual performance standards.