IT Support & Infrastructure Specialist

The IT Support & Infrastructure Specialist reports directly to the Manager of IT Infrastructure & User Support. This role is responsible for maintaining and supporting the company’s IT infrastructure, including network devices, servers, and end-user systems.

Requirements

• Provide Level 1 and Level 2 technical support for IT infrastructure, including servers, networks, and end-user devices.
• Monitor and maintain IT systems to ensure optimal performance and security.
• Assist with network troubleshooting, including switches, routers, firewalls, and wireless access points.
• Support system upgrades, patches, and configurations for hardware and software.
• Perform user account management, including permissions, access control, and security configurations.
• Assist in IT asset management, including tracking and maintaining hardware inventory.
• Provide technical support for production printers (MFPs & label printers) and troubleshoot connectivity issues.
• Support IT security initiatives, including endpoint protection, access controls, and security awareness training.
• Perform cable management, including terminating Ethernet cables per the T-568B standard.
• Document infrastructure procedures and best practices to ensure consistency and knowledge sharing.
• Work on IT projects, such as system migrations, hardware deployments, and infrastructure improvements.