Team Lead: Communications and Projects
Believe ResourcingCape Town, Western Cape, South Africa
Posted December 1, 2025
Full Time
About the Company
Believe Resourcing is a full-service recruitment and talent acquisition firm that combines cutting-edge technology with a personal approach to deliver executive search, headhunting, and rapid shortlisting solutions. The company specializes in sourcing technical, hospitality, and virtual workforce talent, and offers end-to-end recruitment process outsourcing (RPO) to accelerate hiring cycles. By integrating data-driven insights with hands-on consulting, Believe Resourcing helps organizations secure high-impact talent that fuels growth. Its unique blend of tech-enabled sourcing, rapid shortlisting, and bespoke client partnership sets it apart in the competitive recruitment market.
Job Description
Seeking a proactive and highly organised Team Lead to oversee communications, project coordination, and Service Desk delivery.
Requirements
- 2–3 years experience in an IT Service Desk or IT support environment
- Strong communication skills across multiple channels
- Understanding of ticket workflows, prioritisation, escalations, and SLAs
- Experience coordinating tasks with technical teams
- Strong organisational and multi-tasking ability
- Familiarity with ITSM/ticketing systems
- Experience working with clients and managing expectations
- Reporting experience (KPIs, dashboards, service metrics)
- ITIL and Agile/Scrum knowledge advantageous
Benefits
- Loyalty-based medical aid and retirement annuity
- Overtime
- Social events and Friday lunches
- International travel opportunities for strong performers
- Profit share for top achievers