Tier 1 Service Desk Engineer (Technical Support & Projects)
Believe ResourcingCape Town, Western Cape, South Africa
Posted December 1, 2025
Full Time
About the Company
Believe Resourcing is a full-service recruitment and talent acquisition firm that combines cutting-edge technology with a personal approach to deliver executive search, headhunting, and rapid shortlisting solutions. The company specializes in sourcing technical, hospitality, and virtual workforce talent, and offers end-to-end recruitment process outsourcing (RPO) to accelerate hiring cycles. By integrating data-driven insights with hands-on consulting, Believe Resourcing helps organizations secure high-impact talent that fuels growth. Its unique blend of tech-enabled sourcing, rapid shortlisting, and bespoke client partnership sets it apart in the competitive recruitment market.
Job Description
Our client is looking for a technically strong Tier 1 Engineer to provide first-contact support, assist with projects, and help maintain stable IT environments. This role involves hands-on troubleshooting, ticket management, basic implementations, and supporting engineers across multiple technologies.
Requirements
- 3–4 years IT support experience (MSP experience preferred)
- Knowledge of Windows/macOS, M365, Azure, SharePoint, Google Workspace
- Basic understanding of networking, firewalls, VPN, VLAN, VoIP
- Exposure to VMware/Hyper-V, backups, SAN/NAS
- Familiarity with RMM/security tools (FortiGate, ESET, Bitdefender, Duo, etc.)
- Strong communication and customer service skills
- IT certifications (A+, N+, MCSE, CCNA, VCP) advantageous
Benefits
- Loyalty-based medical aid & retirement benefits
- Overtime
- Social events & Friday lunches
- UK travel opportunities
- Profit share for top performers