Customer Support Specialist
Bella&BonaMunich, Bavaria, Germany • Berlin, Germany
Posted February 21, 2026
Full Time
About the Company
Fast-growing B2B food delivery company with a mission to provide high-quality, fresh meals to companies across Germany.
Job Description
Bella & Bona is a fast-growing B2B food delivery company seeking a Customer Support Specialist to handle customer inquiries, maintain client relationships, and ensure seamless experience.
Requirements
- Native or fluent German, C2 level
- Good English communication skills
- 1 to 3 years of experience in Customer Support, B2B experience preferred
- Experience working with SLAs and performance targets
- Structured and analytical mindset, ability to prioritize under pressure
- Strong problem-solving skills and calm approach in fast-paced environments
- Customer-first mindset with accountability and ownership
- Experience with CRM and ticketing systems such as Zendesk, HubSpot, or Intercom
- Experience contributing to support documentation or knowledge base development
- Familiarity with CSAT surveys or NPS tracking
Benefits
- Competitive salary
- Hybrid/flexible work setup
- Dynamic and international team
- Free or discounted Bella & Bona meals
