Head of Customer Operations (54041)
Best FormulationsCalifornia, United States
Posted January 8, 2026
220000 - 250000
Full Time
About the Company
Best Formulations is a diversified contract manufacturer of nutraceuticals and pharmaceuticals headquartered in City of Industry, California. Founded in 1984 by former R&D professional Charlie Ung, the company has evolved from a specialty ingredient supplier to a full‑scale manufacturer offering tablets, softgels, hard‑shell capsules, vegetarian softgels, powders, gummies, and personal‑care products. With a legacy of hands‑on quality control—evidenced by its original 20‑cubic‑foot PK blender still in use—Best Formulations delivers customized, high‑integrity formulations to nutrition and pharmaceutical brands. Their distinctive blend of in‑house blending expertise, rigorous quality assurance, and flexible production capacity positions them as a trusted partner for companies seeking reliable, scalable nutraceutical solutions.
Job Description
The Head of Customer Operations is a pivotal leadership role responsible for overseeing the Customer Solutions teams, driving operational excellence, and ensuring exceptional customer experiences. This individual will lead efforts to improve processes, enhance communication practices, and build team agility to meet evolving customer and business needs.
Requirements
- Minimum of 10 years of experience in customer service, project management, or operations
- Proven experience in building and managing cross-functional teams and developing high-performing teams
- Demonstrated success in addressing operational improvement and implementing process optimizations
- Experience with Project Management and Customer Service in nutraceutical, consumer healthcare, pharmaceutical, or related industries is strongly preferred
- Experience with a work-to-order operational model
