Head of Customer Operations

Lendscape is a leading technology provider to the global secured finance market, seeking a Head of Customer Operations to shape the customer experience and lead operational teams.

Requirements

• Proven leadership background in customer operations, software support, and service delivery within enterprise software/SaaS.
• Strong expertise in incident management, customer communication, and operational excellence.
• Experience implementing scalable support processes, SLAs, and ITS aligned practices.
• Demonstrated ability to lead customer-facing teams, driving measurable improvements in service performance.
• Skilled in managing customer interactions during complex or sensitive service situations with calmness, clarity, and professionalism.
• Data-driven approach to decision-making, with strong analytical and communication skills.

Benefits

• Private medical care and cash plan
• Flexible working hours
• Continuous training
• Cycle scheme
• Learning and development
• Wellness and mindfulness perks
• Colleague volunteering
• Life assurance