Medizinische Fachangestellte / MFA (m/w/d) im Bereich Digital Health

We are looking for a motivated colleague with a medical background to strengthen and develop our Patient Care Team. You will be the first point of contact for patients at BetterDoc, answer incoming calls, and create a digital patient profile. You will support the scheduling of appointments with patients and clinics, and inform patients about treatment success and next steps.

Requirements

• Completed training as a medical office assistant, nurse, or similar training or experience
• Experience in phone-based patient/customer contact or in a call center
• Outstanding communication skills and high patient orientation
• Independent, structured, and solution-oriented way of working
• Engagement and teamwork
• Experienced touch typing with computer keyboards (10-finger system an advantage)
• Secure German language skills in word and writing, ideally supplemented by secure Italian and/or French language skills

Benefits

• Flexible working hours and possibility of mobile work
• Additional flexibility through workation within the EU
• Office spaces in the heart of Cologne (dogs welcome)
• Regular team events and a strong team spirit
• Provision of modern hardware
• Deutschlandticket with a contribution from BetterDoc
• Contribution to your Urban Sports Club membership
• Employer contribution of 30% to your pension provision (bAV)
• Flat hierarchies and open communication culture
• Development opportunities in a growing company
• Free provision of coffee, tea, and water
• Free access to BetterDoc services and the Medgate doctor video consultation service for you and your family at any time