Customer Success Manager - SaaS
BettermodeToronto, Ontario, Canada
Posted August 8, 2025
Full Time
About the Company
Bettermode is a company that empowers businesses to streamline customer experiences and foster strong relationships through its platform.
Job Description
Join Bettermode as a Customer Success Manager - SaaS to help the world's most forward-thinking brands build and scale communities that deliver lasting value. As a strategic growth partner, you'll maximize Customer Lifetime Value (CLV) by guiding customers through smart, scalable decisions that align their goals with our product's capabilities.
Requirements
- 3-5+ years in Customer Success, Account Management, Strategy Consulting, or similar roles supporting enterprise and mid-market customers
- Proven experience growing long-term customer value through consultative relationship building and product alignment
- Comfortable working with executive stakeholders, technical users, and cross-functional teams to drive complex programs forward
- Strategic thinker with strong business acumen
- Outcome-focused, data-informed, and relentlessly committed to driving value at every touchpoint
- Excellent communication and presentation skills
- Curious, coachable, and driven
- Understanding of SaaS platforms and modern web technology
- Exposure to SSO protocols (OAuth2, SAML, JWT), GraphQL APIs, or webhooks is a plus
Benefits
- Location-based, competitive compensation
- Comprehensive Canadian health benefits
- Unlimited paid vacation days
- Paid parental leave
- Bereavement leave
- Device Upgrade Policy
- Monthly Tech & Appreciation Stipend
- Downtown Toronto office with free shuttle and amenities