Backend Operations
BID OperationsKuala Lumpur, Kuala Lumpur, Malaysia
Posted June 6, 2025
Full Time
About the Company
Introducing BID Operations, a trusted partner in providing comprehensive technology, customer services, accounting & operations, and risk & compliance services to support our client business growth. Our relentless focus on streamlining and simplifying processes ensures we meet our client's needs with exceptional efficiency. At BID Operations, we recognize the power of remarkable talent, enthusiasm, and innovative thinking in shaping outstanding services. Beyond offering mere employment, we provide a platform for crafting careers and defining futures. Embrace a a fulfilling professional journey with us, where competitive salary, and opportunities for regional exposure await. Immerse yourself in a young, vibrant, and inclusive work culture. Regardless of your experience level, there is a place for you here. Join us and embark on a rewarding journey as a valued member of BID Operations. Visit our website to explore diverse job opportunities.
Job Description
BID Operations is seeking a detail-oriented and proactive Backend Operations team member to support Account Managers and resolve escalated customer issues. The role involves collaborative work with internal teams, strict adherence to procedures, and the ability to independently resolve complex problems. This is a dynamic role supporting a thriving industry within the financial services sector.
Requirements
- Minimum 2 years of experience in the brokerage or financial services industry, with a focus on supporting Sales and Introducing Brokers (IBs).
- Fluent in English and Mandarin Chinese, with the ability to communicate effectively in both written and spoken form.
- Professional demeanor with a customer-first mindset.
- Excellent communication skills, including the ability to explain complex issues clearly and propose alternative solutions.
- High attention to detail and ability to follow structured procedures with consistency.
- Intermediate to advanced proficiency in Microsoft Excel.
- Familiarity with platforms such as MT4/MT5, Copy Trading, MAM, and CRM systems is preferred.
- Flexible with working hours, including rotational shifts and holidays/rest days that may vary.
Benefits
- Hybrid working arrangement
- Opportunities for enriching career growth
- Complimentary snacks and beverages
- Healthcare coverage
- Gym benefits
- Flexibility in smart casual dress code
- Young, vibrant and open work culture
