Senior Customer Support Engineer

We are seeking an exceptional Customer Support Engineer to join our remote team, providing advanced troubleshooting and resolution of complex technical issues for our enterprise and MSSP customers.

Requirements

• 5+ years of experience providing tier 2/3 technical support
• Bachelor's degree or above in Computer Engineering, Computer Science, or related technical field
• Fluent in English
• Experience in scripting languages (such as Bash, Python...)
• Knowledge of Linux, Windows, and MacOS operating systems
• Experience using and configuring ticket management systems like Zendesk, JIRA Service Desk, Freshdesk
• Knowledge of cyber security technologies at the network and application layers
• An understanding of Software Development processes
• Ability to apply critical thinking and problem-solving skills to assess complex technical situations
• Proven experience and ability to communicate with customers professionally and empathetically
• Ability to clearly explain technical concepts to customers
• Eager to stay up-to-date with industry trends, technologies, and product updates

Benefits

• 28 days holiday allowance
• Wellbeing days
• Birthday off
• Private medical insurance for you and your family
• Home office setup support
• Great opportunities for growth and development
• Sodexo meal card
• Entertainment allowance - Netflix / Spotify