Senior Technical Support Specialist
FullStoryUnited States
Posted November 26, 2025
72500 - 77500 USD year
Full Time
About the Company
Fullstory is a leading behavioral data platform transforming how businesses understand and improve their digital experiences.
Job Description
We're looking for a Senior Technical Support Specialist to join our team at Fullstory. In this role, you'll be working remotely to provide technical support to customers via tickets in Zendesk, advocate for improvements, and contribute to projects that impact company-wide goals.
Requirements
- Previous experience as a SaaS support professional troubleshooting technical issues
- Experience prioritizing tickets using Zendesk
- Experience handling escalated customer requests with empathy
- Located in the United States and able to work a 9am-5pm PST schedule
- Willing to assist with incident, critical weekend and after hours rotation
Benefits
- Flexible PTO policy
- Annual company-wide closure
- Federal holidays
- Sponsored benefit packages
- Supplemental coverage options
- Professional development opportunities
- Annual learning subsidy
- Monthly productivity stipend
- Paid parental leave
- Bereavement leave
