Support Operations Coordinator

The Support Operations Coordinator is the operational backbone of our customer support team, ensuring efficient operations, optimal workforce deployment, and high service quality standards. The role involves implementing and improving systems, processes, and quality standards to enable exceptional service delivery.

Requirements

• 2–5 years of experience in operations, workforce management, quality management, or related roles in fast-paced environments
• Bachelor's degree in Business, Operations, or related field, or equivalent experience
• Hands-on experience building and maintaining operational systems with strong systems thinking and process improvement skills
• Comfortable working with data and analytics tools (Excel, Google Sheets, basic BI tools) to track performance, identify trends, and make data-driven decisions
• Excellent organizational and project management skills, with meticulous attention to detail and the ability to manage multiple priorities simultaneously
• Clear, direct communication style with the ability to set expectations, provide feedback, and coordinate across teams effectively

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan