Customer Success Operations Manager
BioRenderCanada • United States
Posted January 16, 2026
Full Time
About the Company
BioRender is a remote-first company on a mission to accelerate the world's ability to learn, discover, and communicate science.
Job Description
Customer Success Operations Manager role at BioRender, responsible for building the operating system behind Customer Success, including data + insights, health/risk signals, and scalable programs + automation to improve retention, expansion, and CS efficiency.
Requirements
- 2–5+ years in CS Ops / RevOps / Biz Ops / CS analytics in B2B SaaS
- Proven experience building health scoring and/or renewal forecasting, and shipping cross-functional operational changes
- Strong analytics chops: KPI design, cohort thinking, dashboarding (Tableau/Looker/PowerBI, etc.)
- Systems fluency: CRM + CS platforms, automation, lifecycle design (Slack, Zapier, Salesforce)
Benefits
- Remote work
- Flexible work arrangements
- Mission-driven company
- World-class NPS and loyal fan base
- Growth opportunities comparable to top-performing SaaS companies
- Equal Opportunity Employer with a commitment to diversity and inclusion
