Digital Customer Success Manager

We're on a mission to accelerate the world's ability to learn, discover, and communicate science — transforming how knowledge is shared and making science open, collaborative, and easily understandable by all.

Requirements

• 3-6 years of experience in Digital Customer Success, Scaled CS, Customer Lifecycle Marketing or CS Operations
• Analytical and process-oriented, comfortable working with data to segment customers, diagnose adoption gaps, and measure program impact
• Innovative and adaptable, always seeking new ways to improve client experience through experimentation and measurement
• Strong operational and automation skills—comfortable building workflows and programs inside customer engagement tooling.

Benefits

• Flexible remote work policy with team members across Canada and the U.S.
• World-class NPS and a community of loyal fans and users in 200+ countries