Customer Success, Operations
BitGoNew York, New York, United States • Palo Alto, California, United States • San Francisco, California, United States
Posted September 8, 2025
90000 - 120000 USD year
Full Time
About the Company
BitGo offers advanced digital asset custody and financial services for institutional clients.
Job Description
BitGo is a leading infrastructure provider of digital asset solutions, focusing on custody, wallets, staking, trading, and settlement services. They are seeking a Customer Success, Operations Associate to streamline processes, analyze customer data, and scale impact for their global client base. The role involves cross-functional collaboration and optimizing key CS tools and systems.
Requirements
- 1–3 years of experience in Customer Success Operations, Sales/Revenue Operations, or Business Operations within TradFi, SaaS, fintech, or crypto.
- Familiarity with CS and CRM tools like Gainsight, Salesforce, Looker, Zendesk, or equivalent.
- Strong analytical skills and comfort working with data to uncover trends, drive insights, and inform decisions.
- Proficient in Excel/Google Sheets; experience with SQL, Python, or data visualization tools is a plus.
- Detail-oriented and highly organized with a process improvement mindset.
- Clear communicator with the ability to translate complexity into action.
Benefits
- Competitive base salary
- Bonus
- Stock options
- Health insurance
- Paid parental leave
- Paid vacation
- Free custom lunches and dinners
- Computer equipment and workplace furniture
