Customer Success Operations Manager

Enabling safe and rewarding digital lives for genuine people, everywhere. We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

Requirements

• 3+ years of experience in Customer Success Operations, Revenue Operations, or a related field within a SaaS or technology environment.
• Advanced proficiency in Salesforce and ServiceCloud, with hands-on experience configuring workflows, dashboards, and automation to support CS teams.
• Demonstrated success in designing and scaling operational processes that improve efficiency and customer outcomes across teams or regions.
• Strong analytical skills, with 2+ years of experience in data visualization and reporting using tools such as Tableau, Power BI, or advanced Excel (pivot tables, VLOOKUP, macros).
• Proven track record of managing cross-functional projects, including stakeholder alignment, timeline management, and delivery of measurable results.
• Experience supporting CS teams with tools, insights, and playbooks that drive adoption, retention, and expansion.
• Ability to translate business needs into scalable operational solutions, including system enhancements, process improvements, and reporting frameworks.
• Comfortable operating in fast-paced, ambiguous environments, with a bias for action and continuous improvement.
• Excellent written and verbal communication skills, with a proactive, solution-oriented mindset and the ability to influence across levels.

Benefits

• Equal opportunities employer
• Diverse and inclusive workplace
• Reasonable adjustments to the interview process