Specialist, Payment & Risk Operations
BitpandaVienna, Austria
Posted October 21, 2025
Full Time
About the Company
Bitpanda is a leading investment platform aiming to democratize finance by offering safe, easy, and accessible investing options such as commission-free stocks, cryptocurrencies, and precious metals. Founded in 2014, Bitpanda has grown into a diverse team of over 550 people across multiple nationalities, serving over 5 million users globally. The company is headquartered in Vienna and is recognized as Austria's first unicorn and one of the fastest-growing fintechs in Europe.
Job Description
Bitpanda is seeking a Specialist in Payment & Risk Operations to conduct pre-execution transaction monitoring to prevent financial crime and system abuse. The role involves assessing unusual activity, analyzing blockchain data, and providing customer support. Bitpanda emphasizes building trust and fostering inclusivity in its workplace.
Requirements
- Assess suspicious activity in fiat and crypto transactions.
- Analyze blockchain data to inform risk decisions.
- Provide direct customer support via email and live chat.
- Collaborate with internal teams on escalated cases.
- Support senior team members by compiling insights on emerging fraud trends.
- Apply practical, well-reasoned problem-solving grounded in data and logic.
Benefits
- Hybrid-working model
- Competitive total compensation
- Market-leading benefits programs
- Company-wide and team events
- Bitpanda swag
- Onsite onboarding program
- Opportunity to learn and grow