Associate Customer Success Manager

Bitsight is a cyber risk management leader seeking an Associate Customer Success Manager to join its Customer Success team in Lisbon. The role involves delivering platform training, managing support tickets, and collaborating with Senior and Principal Customer Success Managers.

Requirements

• 1–3 years of relevant work experience in customer-facing roles
• Strong problem-solving skills with the ability to troubleshoot and resolve issues independently
• Excellent verbal, written, and interpersonal communication skills
• Highly organized with strong attention to detail and follow-through
• Eagerness to learn enterprise customer success practices and grow into a more strategic role
• Familiarity with SaaS platforms, security, or risk management concepts preferred
• Proficiency with tools such as Salesforce, Gainsight, or similar platforms is a plus

Benefits

• Equal opportunity employer
• Best in class benefits
• Inclusive culture
• Opportunity to fulfill professional goals and expand skills
• Reasonable accommodations for qualified individuals with disabilities