Customer Support Supervisor

We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization. To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

Requirements

• Dynamic mindset, prepared to adapt and possessing an open-minded approach.
• Proactive in driving process improvements and willing to challenge the status quo.
• Experienced in leading teams and collaborating across different areas within a company.
• Passion for serving customers, continuous learning, and working with people.
• Strong problem-solving skills, a 'hands-on' approach, dedicated to finding solutions, and always focused on personal development.
• Outstanding interpersonal, proactive, and leadership skills.
• Results-oriented. Driven to improve efficiencies while taking care of our customers.
• Fluency in both English and Spanish. Portuguese is desirable.

Benefits

• Me Time program, including unlimited paid time off.
• Remote-first work environment.
• Employee Stock Option program.
• Zero trading fees through our Bitso Alpha app.
• Extended Family Leave Policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-months leave.
• Premium health, dental and life insurances in Mexico, Gibraltar, Colombia, USA, Brazil and Argentina.
• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.