KYC Operations Team Lead

We are looking for a KYC Operations Team Leader to evaluate and measure cross-functional KYC processes, and to ensure that our Customer Onboarding Agents are fully prepared and engaged to provide a world-class user experience.

Requirements

• Proven English and Spanish proficiency
• Minimum of 2 years of direct people management experience leading a KYC, Customer Onboarding, or Compliance Operations team
• Participated in the implementation of a regulatory process of KYC
• A successful track record of solving problems through innovative solutions
• Proven ability to communicate strategies and processes to leadership, stakeholders, and team members
• Demonstrated KYC knowledge to follow through on compliance and regulatory requirements
• A track history of successful implementations through a growth mindset
• Solid track record of implementing KYC process improvements

Benefits

• Me Time program, including unlimited paid time off
• Remote-first work environment
• Employee Stock Option program
• Zero trading fees through our Bitso Alpha app
• Extended Family Leave Policy
• Premium health, dental and life insurances
• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more