We are looking for a KYC Operations Team Leader to evaluate and measure cross-functional KYC processes, and to ensure that our Customer Onboarding Agents are fully prepared and engaged to provide a world-class user experience.
Requirements
- Proven English and Spanish proficiency
- Minimum of 2 years of direct people management experience leading a KYC, Customer Onboarding, or Compliance Operations team
- Participated in the implementation of a regulatory process of KYC
- A successful track record of solving problems through innovative solutions
- Proven ability to communicate strategies and processes to leadership, stakeholders, and team members
- Demonstrated KYC knowledge to follow through on compliance and regulatory requirements
- A track history of successful implementations through a growth mindset
- Solid track record of implementing KYC process improvements
Benefits
- Me Time program, including unlimited paid time off
- Remote-first work environment
- Employee Stock Option program
- Zero trading fees through our Bitso Alpha app
- Extended Family Leave Policy
- Premium health, dental and life insurances
- Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more