Customer Success Executive -   Dutch speaking

We are looking for a driven and enthusiastic Customer Success Executive - Dutch Speaking (m/f/d), who desires to contribute to the growth and success of our Customer Success Team. Our company, BizAway, delivers the future of travel and is a solid international company with strong ambitions and great expertise.

Requirements

• Manage and grow a portfolio of corporate clients, ensuring satisfaction, renewal, and upsell opportunities
• Deliver seamless onboarding by tailoring BizAway’s onboarding resources (guides, webinars, playbooks, training sessions) to each client’s needs
• Track client health through usage data, dashboards, and NPS/CSAT surveys; anticipate risks and mitigate churn
• Drive adoption of BizAway’s platform, ensuring clients maximize value from our solutions
• Proactively identify and act on upsell opportunities to expand client usage and revenue
• Collaborate closely with Sales, Support, and Product teams to ensure a smooth client experience and bring client feedback into the business
• Proactively suggest actions and campaigns to improve the customer journey and enhance growth

Benefits

• Competitive salary and bonus opportunity
• Career development and the chance to specialize in scalable Customer Success
• Multicultural and international team in the heart of Barcelona
• Collaborative and smart environment to work and learn
• Free coffee to kick-start your day and free beers to celebrate together
• Friday afternoons off
• Flexible working policy (3 days in the office + 2 remote)