Customer Success Executive -  Spanish speaking

BizAway is a solid international company with strong ambitions and great expertise, delivering the future of travel. We are looking for a driven and enthusiastic Customer Success Executive to contribute to the growth and success of our Customer Success Team.

Requirements

• Manage and grow a portfolio of corporate clients, ensuring satisfaction, renewal, and upsell opportunities.
• Deliver seamless onboarding by tailoring BizAway's onboarding resources to each client's needs.
• Track client health through usage data, dashboards, and NPS/CSAT surveys; anticipate risks and mitigate churn
• Drive adoption of BizAway's platform, ensuring clients maximize value from our solutions.
• Proactively identify and act on upsell opportunities to expand client usage and revenue.
• Collaborate closely with Sales, Support, and Product teams to ensure a smooth client experience and bring client feedback into the business.
• Proactively suggest actions and campaigns to improve the customer journey and enhance growth.

Benefits

• Competitive salary
• Bonus opportunity
• Career development and the chance to specialize in scalable Customer Success
• Multicultural and international team in the heart of Barcelona
• Collaborative and smart environment to work and learn
• Free coffee and beers
• Flexible working policy (3 days in the office + 2 remote)
• Friday afternoons off