Senior Travel Agent

We are looking for a driven and enthusiastic Senior Travel Agent with experience in customer care call centers to solve customer concerns and create a seamless customer experience. The role involves end-to-end travel management, comprehensive booking, policy-compliant guidance, adaptive problem solving, and client relationship management.

Requirements

• Proven experience of at least 3-5 years as a Travel Agent
• Excellent knowledge of English and one of the languages Italian, Spanish, Portuguese, German, or French
• Excellent knowledge of at least one GDS (e.g., Amadeus, Sabre, Galileo)
• Strong customer orientation and excellent communication skills
• Precision, attention to detail, and the ability to work independently
• Exceptional problem-solving skills and the ability to handle stress
• Knowledge of tourism market dynamics, airfare rates, and visa regulations

Benefits

• Permanent contract
• Full-time – 40h/week, with rotating shifts that may include night shifts, weekends, and public holidays
• Smart Working Policy (2 days remotely and 3 in the office), flexible working hours and great offices in Europe
• Salary: Starting from the 4th level and above with a salary range from 25K to 35K
• Equity in the company (stock options plan) and a Welfare program
• A seat on a scale-up with skyrocketing growth
• Development of your entrepreneurial spirit, having the chance to implement real-impact business decisions
• Multicultural and international team
• Collaborative and smart environment to work and learn
• Free coffee to kick-start your day and free beers to celebrate together