Operations Communications Analyst
BizCoverSydney, New South Wales, Australia
Posted October 28, 2025
Full Time
About the Company
BizCover is Australia's No. 1 online business insurance service that simplifies comparing and buying cover, so small businesses can benefit from transparent pricing and a fast hassle-free experience. BizCover helps small businesses compare multiple free quotes from selected Australian leading insurers and save. *PLEASE NOTE: The information contained on this page is general only and does not take into account your objectives, financial situation or needs. It should not be relied upon as advice. As with any insurance, cover will be subject to the terms, conditions and exclusions contained in the policy wording. By using our social media, you consent to BizCover collecting, storing and using your personal information in line with our Privacy Policy and the Privacy Collection Notice in our Terms & Conditions. For more information visit please visit bizcover.com.au
Job Description
BizCover is seeking an Operations Communications Analyst to manage all operational customer communications, including email and SMS messaging. This role involves ensuring accurate and compliant communication with regulatory and contractual obligations, collaborating with various teams, and analyzing data to identify areas for improvement. The ideal candidate is analytical, communicative, and comfortable with technology.
Requirements
- Manage wording and delivery of customer communication (email & SMS).
- Use Pendula Enterprise or similar communication automation platforms.
- Ensure regulatory and contractual communications are delivered accurately and on schedule.
- Monitor high-volume communications to confirm deliverability and resolve issues.
- Collaborate with Operational, Marketing, and Risk/Compliance teams.
- Maintain documentation and compliance processes.
Benefits
- Hybrid Freedom
- Team Culture
- Exclusive Perks
- Charity Program
- Dress for Success
- Room to Grow
- Diversity of employees
