Business Analyst -Service Now Case Management (Information Technology/Software)

Our client, a leading Software, Information and Communication Technologies company, operates internationally and has a vacancy for a Business Analyst (Service Now Case Management) fluent in English to offer his/her services as an expert based in Vienna, Austria.

Requirements

• University degree in IT or relevant discipline
• Minimum 6 years of relevant working experience in IT
• Experience with ServiceNow platform, particularly in the HRSD or CSM (Customer Service Management) modules
• Experience in Case Management processes and workflows in ServiceNow
• Experience with documenting business process flows, use cases, quality management plans and user acceptance testing
• Experience working in an Agile software development environment
• Good knowledge of analysis/modelling tools and techniques
• Good knowledge of BPMN or UML or other with equivalent value
• Good knowledge of Wiki and collaborative sites
• Excellent command of the English language