Director, Technical Success
BlackCloakUnited States
Posted November 6, 2025
165000 - 175000 USD year
Full Time
About the Company
BlackCloak is an extremely fast-growing company in an entirely new product category, with a competitive salary, exceptional benefits, and a dynamic work environment.
Job Description
BlackCloak is looking for a Director, Technical Success to lead client-facing technical teams and ensure customer success. The ideal candidate has a deep technical background, a passion for building and mentoring high-performing teams, and experience in cybersecurity, customer support, and solutions engineering.
Requirements
- 5+ years of direct experience in customer support, solutions engineering, or similar technology role
- 5+ years of relevant experience in areas such as information technology, cybersecurity, privacy, identity theft, fraud
- Relevant industry certifications are highly desirable, such as GIAC (GCIH, GCFA), CISSP, or CompTIA Security+
- Exceptional verbal and written communication skills
- Excellent problem-solving skills and the ability to communicate complex technical concepts to both technical and non-technical audiences
Benefits
- 100% Remote Company, within the USA
- Comprehensive Medical, Dental, and Vision plans with a 100% employer-paid monthly premium option for employees & 50% employer-paid monthly premiums for dependents
- Health Savings Account with company contribution for eligible medical plans
- Flexible Vacation Plan
- 10 Paid Company Holidays
- 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance
- 401k with Traditional and Roth options, including employer match
- Company Equity
- Paid Parental and Pregnancy Recovery Leave
- Company and team off-sites and virtual events throughout the year
- Home office stipend