Head of Value Engineering & Client Success Operations

BlackCloak is a fast-growing company in the cybersecurity industry, offering a competitive salary and benefits package. The Head of Value Engineering & Client Success Operations is a strategic leader responsible for ensuring customers achieve measurable success and realize maximum value from the BlackCloak features and product offering.

Requirements

• 7+ years of experience in Customer Success Operations, Product Marketing, or Technical Enablement within a B2B SaaS environment
• Proven ability to translate complex technical capabilities into clear business benefits and scalable processes
• Proven ability to evaluate success criteria of customers and deliver value to that criteria via the product, content, and support
• Experience in running and prioritizing strategic programs and managing high-performing teams focused on driving measurable customer value and cross-functional alignment
• Experience administering or optimizing Customer Success/CRM tools and operational ticketing systems

Benefits

• Comprehensive Medical, Dental, and Vision plans
• Flexible Vacation Plan
• 10 Paid Company Holidays
• 100% employer-paid Life, AD&D and Short- and Long-Term Disability Insurance
• 401k with Traditional and Roth options, including employer match
• Company Equity
• Paid Parental and Pregnancy Recovery Leave
• Company and team off-sites and virtual events throughout the year
• Home office stipend