Workforce Real Time Associate, Bangalore
BlacklaneBengaluru, Karnataka, India
Posted December 5, 2025
Full Time
About the Company
Blacklane is a global chauffeur service operating in 50+ countries, prioritizing reliability, innovation, and first-class service.
Job Description
We are looking for a Workforce Real-Time Associate to act as the analytical command center of our live operations, keeping service levels stable, agents adherent, and resources optimized. The ideal candidate will have 1-2 years of experience in real-time/intraday workforce management and strong analytical skills.
Requirements
- 1-2 years of experience in real-time/intraday workforce management
- Strong analytical mindset
- Advanced Excel/Sheets skills
- Understanding of workforce/ops systems
- Experience with Intercom, Aircall, Calabrio (or similar)
- Clear, calm updates under time pressure
- Effective partnering with Customer Care and external hubs
- Prioritizes quickly, takes data-driven actions, and manages trade-offs
- Multicultural collaborator
- Comfortable with rotating shifts (nights/weekends/holidays)
Benefits
- Fair Pay & Shared Success
- Blacklane Mystery Rides
- Learning & Development at Blacklane
- Weekly homecooked office lunches
- Access to the Nilo Health platform for mental wellness
- Share your ideas with Blacklane's C-Level
- Thrive Together (Hybrid Office Culture)