Workforce Real Time Associate, Hyderabad
BlacklaneHyderabad, Telangana, India
Posted November 28, 2025
Full Time
About the Company
Blacklane is a global chauffeur service operating in 50+ countries, prioritizing reliability, innovation, and first-class service at every step.
Job Description
Blacklane is seeking a Workforce Real-Time Associate to monitor, analyze, and optimize real-time performance across channels, keeping service levels stable, agents adherent, and resources optimized. The successful candidate will have experience in real-time/intraday workforce management, strong analytical skills, and excellent communication and collaboration skills.
Requirements
- 1-2+ years of experience in real-time/intraday workforce management
- Strong analytical mindset
- Advanced Excel/Sheets skills
- Understanding of workforce/ops systems
- Experience with Intercom, Aircall, Calabrio (or similar) is a strong plus
- Clear, calm updates under time pressure
- Effective partnering with Customer Care and external hubs
- Prioritizes quickly, takes data-driven actions, and manages trade-offs
- Multicultural collaborator
- Comfortable with rotating shifts (nights/weekends/holidays)
Benefits
- Fair Pay & Shared Success
- Blacklane Mystery Rides
- Learning & Development at Blacklane
- Weekly homecooked office lunches
- Access to the Nilo Health platform for mental wellness
- Hybrid Office Culture
- Equal opportunities
- Flexible working hours