Blacklane is a global chauffeur service operating in 50+ countries, prioritizing reliability, innovation, and first-class service at every step.
Blacklane is seeking a Workforce Real-Time Associate to monitor, analyze, and optimize real-time performance across channels, keeping service levels stable, agents adherent, and resources optimized. The successful candidate will have experience in real-time/intraday workforce management, strong analytical skills, and excellent communication and collaboration skills.
Blacklane is a global chauffeur service operating in 50+ countries, prioritizing reliability, innovation, and first-class service at every step.
Blacklane