Aladdin Client Experience, Associate

The Aladdin Client Experience team is the global client services organization supporting Aladdin users around the world. As a Client Success Manager, you will be responsible for the comprehensive oversight and delivery of service for clients and assisting with inquiries and issues, using product knowledge and problem-solving skills.

Requirements

• A working understanding of the financial services, and experience advising clients and/or adapting technology solutions within the investment life cycle.
• Familiarity with buy-side investment management workflows, proficient in market trends
• Previous experience in a client- or customer-facing environment, with a focus on delivering excellent service
• Excellent written and verbal communication skills, with the ability to navigate complex or sensitive situations, listen actively, and respond with empathy and professionalism.
• Enthusiasm for learning in a fast-paced, evolving environment

Benefits

• Healthcare
• Leave benefits
• Retirement benefits