Aladdin Client Experience, Associate/VP

Aladdin is BlackRock's central technology platform that connects the key functions of investment management into one integrated system. The Aladdin Client Experience team is the global client services organisation supporting Aladdin users around the world. We are united through a common zeal for overcoming hurdles, consistently growing our understanding, and guaranteeing our clients feel supported and empowered at every stage.

Requirements

• A working understanding of the financial services, processes and systems within at least one functional area
• Experience resolving complex client or product issues in a support or service environment
• A consultative approach to understanding client needs and a passion for solving problems
• Excellent written and verbal communication skills
• Eagerness to explore new technologies and adeptness in promptly implementing newfound knowledge
• Ability to work collaboratively across support, product and development teams
• Comfortable engaging with clients directly, including representing the service desk in meetings or onsite visits
• Enthusiasm for learning in a fast-paced, evolving environment

Benefits

• Healthcare
• Leave benefits
• Retirement benefits
• Tuition reimbursement
• Flexible Time Off (FTO)
• Annual discretionary bonus