Bloomreach is building the world’s premier agentic platform for personalization. We're revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
Requirements
- Manage day‐to‐day account activity for an assigned portfolio to ensure retention and measurable growth (cross‐sell, upsell) with moderate guidance from Senior AM’s.
- Execute renewal cycles (pricing, terms, entitlements) in partnership with Senior AM’s and Professional Services;
- Identify, qualify and execute on expansion opportunities;
- Collaborate with agency/SI partners on joint account plans, co‐selling, and tenders/RFPs;
- Prepare and contribute to QBRs and value narratives centered on CMS outcomes (content velocity, governance, performance/SEO improvements) and roadmap alignment;
- Maintain accurate CRM/CPQ data tied to Content usage drivers (e.g., pageviews/environments) and provide reliable monthly/quarterly forecasts;
- Coordinate with Support/SRE/Operations for stability and SLA adherence;
- Escalate effectively and drive issue resolution to protect renewals;
- Apply structured thinking to typical account scenarios;
- Explain Content value proposition and basics of enterprise CMS architectures (headless delivery, APIs/SDKs, environments, upgrade motions);
- Collaborate with agency/SI partners, understand bid processes, and leverage the ecosystem for coverage and growth;
- Apply CRM/forecast discipline and comfort with structured sales methodologies (training provided);
Benefits
- Flexible working hours
- Virtual-first work environment
- Multiple Bloomreach Hubs across three continents
- Company events to experience the global spirit of the company
- Volunteering opportunities with 5 paid days off per year
- Employee Assistance Program
- Subscription to Calm - sleep and meditation app
- DisConnect days with one additional day off each quarter
- Sports, yoga, and meditation opportunities
- Extended parental leave up to 26 calendar weeks
- Restricted Stock Units or Stock Options
- Company performance bonus
- Employee referral bonus of up to $3,000
- Bloomversaries work anniversary celebrations
