Manager of Content Support

Bloomreach is building the world’s premier agentic platform for personalization. We're looking for a Manager of Content Support to lead a global team of L1 and L2 engineers to deliver a world-class support experience across both technical and functional issues.

Requirements

• 8–10 years of total experience, including 3–4 years managing L1/L2 technical support teams
• Knowledge of Core Java and Common Java libraries
• Exposure to Java-based CMS platforms such as Adobe Experience Manager, OpenText TeamSite, IBM WebSphere, or Documentum
• Familiarity with infrastructure logs, alerting, and monitoring systems
• Hands-on experience with Zendesk, Jira Service Desk, and PagerDuty
• Proven ability in SLA management, ticket triage, and escalation handling

Benefits

• Flexible working hours
• Virtual-first work environment with several Bloomreach Hubs available across three continents
• Paid time off
• Employee referral bonus of up to $3,000
• Company performance bonus
• Stock Options or Restricted Stock Units depending on role, seniority, and location
• Employee Assistance Program with counselors
• Subscription to Calm sleep and meditation app
• DisConnect days with an additional day off each quarter
• Sports, yoga, and meditation opportunities
• Extended parental leave up to 26 calendar weeks for Primary Caregivers
• $1,500 professional education budget on an annual basis