Senior Associate, Help Desk

Blue Owl is a leading asset manager seeking a Senior Associate to join the Help Desk team. The successful candidate will provide technical assistance to internal users and diagnose and resolve hardware, software, and network issues.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field
• 3-7 years of experience in a help desk or technical support role
• Strong troubleshooting skills across Windows, MacOS, and mobile platforms
• Familiarity with Active Directory, Office 365, and remote support tools
• Excellent communication and customer service skills
• Experience with ticketing systems like ServiceNow or Jira
• Exposure to enterprise environments and financial services IT operations

Benefits

• Discretionary bonus based on individual and team performance
• Equal Opportunity Employer
• Flexible salary range