Customer Operations Manager
BlueCatSerbia
Posted October 9, 2025
Full Time
About the Company
BlueCat specializes in delivering change-ready networks through core services and solutions. Their portfolio includes automated DDI management, network security, multicloud management, and observability, making them a leader in network transformation initiatives. With a focus on reliability, security, and agility, BlueCat supports organizations' cloud adoption and automation goals.
Job Description
BlueCat is seeking a Customer Operations Manager to lead strategic initiatives that enhance customer experience, drive operational excellence, and enable Customer Success teams. This role involves program leadership, data fluency, and customer advocacy, with a focus on optimizing the customer journey and delivering measurable customer value. The ideal candidate will collaborate cross-functionally to deliver cohesive messaging and customer engagement strategies.
Requirements
- Degree in Business, Marketing, or related discipline
- 5+ years of experience in Customer Operations, Customer Success, or Customer Experience roles
- Demonstrated success leading onboarding, lifecycle engagement, or cross-functional customer programs
- Experience evaluating and integrating AI solutions within business workflows
- Strong project management and process optimization skills
- Experience in financial forecasting and reporting
- Experience working with Customer Success platforms (e.g., Totango, Gainsight, ChurnZero) and CRMs like Salesforce
- Proven ability to analyze customer data and operational metrics
- Excellent communication, collaboration, and stakeholder management abilities
- Prior experience enabling customer-facing teams and aligning cross-functional stakeholders
Benefits
- Professional Development Budget
- Wellness Days and Wellness Week
- Lifestyle Spending Account
- Employee Recognition Program
