Customer Success Operations Manager
GBGNew York, New York, United States
Posted November 5, 2025
Full Time
About the Company
GBG is a company that enables safe and rewarding digital lives for genuine people everywhere.
Job Description
We are looking for a Customer Success Operations Manager to join our Customer Success team at GBG. As a strategic and operational backbone of the team, you will optimize systems, processes, data, and technology to enable Customer Success Managers to focus on building strong customer relationships.
Requirements
- 3+ years of experience in Customer Success Operations, Revenue Operations, or a related field within a SaaS or technology environment.
- Advanced proficiency in Salesforce and ServiceCloud, with hands-on experience configuring workflows, dashboards, and automation to support CS teams.
- Strong analytical skills, with 2+ years of experience in data visualization and reporting using tools such as Tableau, Power BI, or advanced Excel (pivot tables, VLOOKUP, macros).
Benefits
- Diverse and inclusive workplace
- Reasonable adjustments to the interview process
- Chance to join a great place to work