Head of Customer Success and Implementation

We are seeking an experienced Head of Customer Success and Implementation to lead our efforts in maximizing client satisfaction and ensuring the seamless onboarding of our partners. The primary mission of this role is to drive more revenue and bookings by accelerating client onboarding and elevating customer success performance.

Requirements

• 3–5+ years of experience in Customer Success, Account Management, or Implementation leadership
• Experience managing large, fast-paced portfolios and leading sizeable account or onboarding teams
• Background in SaaS, hotel tech, or hospitality platforms
• Proven track record of driving revenue growth, renewals, upsells, and performance improvements
• Strong negotiation and executive communication skills
• Operationally minded with experience building scalable CS and onboarding processes
• Analytical, with the ability to turn data into insights that drive revenue outcomes

Benefits

• Competitive benefits package
• Generous vacation time
• Remote work flexibility
• Professional development programs
• Dynamic, fast-paced global environment
• Culture of support and innovation
• Transparency, collaboration, and open communication
• Advanced productivity tools and cutting-edge reporting systems