Director, US Head of Client Service, BNY Investments
BNYNew York, New York, United States • Boston, Massachusetts, United States • Pittsburgh, Pennsylvania, United States
Posted September 9, 2025
127000 - 170000 USD year
Full Time
About the Company
BNY is a leading global financial services company offering comprehensive solutions in investment management, wealth technology, and corporate trust. With expertise spanning from managing to moving and safeguarding money, BNY serves over 90% of Fortune 100 companies and top banks worldwide. Our 240-year legacy is built on partnering with clients to create innovative financial solutions that benefit businesses, communities, and individuals globally.
Job Description
BNY Investments is seeking a Director of US Head of Client Service to lead and oversee a multi-team client service/support function. The role involves leading strategy, ensuring client satisfaction, resolving escalations, and identifying growth opportunities. BNY invests in innovative technology and collaboration with clients to redefine industries and improve communities globally.
Requirements
- Bachelor’s degree or equivalent experience
- 10–15 years of total work experience
- 3–5 years of experience in a people-management role
- Proven track record in client services or operations
- Strong analytical and problem-solving skills
- Demonstrated ability to lead cross-functional teams
- Ability to recruit, develop, and motivate staff
Benefits
- Flexible global resources and tools
- Health and wellbeing programs
- Paid volunteer time
- Generous paid time off