Senior Customer Advocate

Boldr is a global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities worldwide. As a Senior Customer Advocate, you will interact with customers to address inquiries and resolve complaints regarding the clients’ products and services.

Requirements

• At least a bachelor’s degree in any field
• 3 years of customer service experience
• Previous experience supporting SaaS products
• Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
• Excellent reading comprehension, and verbal, and written communication skills
• Strong and effective phone contact handling skills
• An ability to understand and communicate complex ideas to customers, both verbally and in written form
• Knowledge and experience with Intercom CRM is a plus
• Aptitude to quickly learn and navigate new technology, systems, and applications
• The ability to accept feedback gracefully and with an open mind
• Intermediate understanding of common Customer Experience best practices
• Customer orientation and ability to adapt/respond to different types of characters