Senior Customer Advocate (Project-based)
BoldrTacloban, Philippines
Posted September 15, 2025
Full Time
About the Company
Boldr believes talent is equally distributed, but opportunity is not. It is changing that paradigm, building global teams through ethical talent outsourcing. As the first and largest global B Corp Certified BPO and the first B Corp Certified BPO in the Philippines, Boldr is committed to social and environmental responsibility. Established in 2017, Boldr serves 100+ client partners via 1,500 team members in 5 countries with 7 city locations in 10+ languages. Expand your team with Boldr: a purpose-driven, people-focused BPO company built to help teams, clients + communities grow & connect.
Job Description
Boldr is seeking a Senior Customer Advocate to interact with customers, address inquiries, resolve complaints, and provide excellent customer service. This role involves collaboration with internal and external teams and focuses on delivering exceptional service in a timely and professional manner, aligning with Boldr's values of Curiosity, Dynamism, and Authenticity.
Requirements
- Interpersonal skills
- Problem-solving skills
- Analytical thinking
- Customer empathy
- Communication skills
- Technical skills (Google Drive, Google Sheets, Google Docs, MS Office)
- Understanding of customer experience best practices
- Adaptability
- Knowledge of CRM (Intercom)
Benefits
- Private Health Insurance
- Paid Time Off