Senior Customer Service Specialist
BoldrPasay, Philippines
Posted September 24, 2025
Full Time
About the Company
Boldr believes talent is equally distributed, but opportunity is not. It is changing that paradigm, building global teams through ethical talent outsourcing. As the first and largest global B Corp Certified BPO and the first B Corp Certified BPO in the Philippines, Boldr is committed to social and environmental responsibility. Established in 2017, Boldr serves 100+ client partners via 1,500 team members in 5 countries with 7 city locations in 10+ languages. Expand your team with Boldr: a purpose-driven, people-focused BPO company built to help teams, clients + communities grow & connect.
Job Description
We're seeking a Customer Experience Specialist to deliver exceptional customer support, resolving issues and fostering positive relationships with customers. This role involves providing guidance on products, tracking problems, coordinating with internal teams, and advocating for brand representation. The ideal candidate will be empathetic, organized, and proactive.
Requirements
- 3+ years of experience in a customer support or CX role
- Excellent written and verbal communication skills
- Proactive and organized with ability to manage multiple customer threads
- Comfortable solving problems independently and escalating when necessary
- A strong commitment to delivering a premium customer experience
- Proficiency in English