Senior Technical Support Advocate (For Pooling)
BoldrPasig, Philippines
Posted October 24, 2025
Full Time
About the Company
Boldr believes talent is equally distributed, but opportunity is not. It is changing that paradigm, building global teams through ethical talent outsourcing. As the first and largest global B Corp Certified BPO and the first B Corp Certified BPO in the Philippines, Boldr is committed to social and environmental responsibility. Established in 2017, Boldr serves 100+ client partners via 1,500 team members in 5 countries with 7 city locations in 10+ languages. Expand your team with Boldr: a purpose-driven, people-focused BPO company built to help teams, clients + communities grow & connect.
Job Description
Boldr is seeking a Senior Technical Support Advocate to provide hands-on technical support, feature explanation, and best practice guidance to customers, partners, and colleagues. The role involves efficient troubleshooting, maintaining composure, and exceeding client expectations in a fast-paced environment. It requires strong analytical and communication skills to ensure customer satisfaction and team collaboration.
Requirements
- 3+ years of technical support experience, primarily via email and chat.
- Knowledge of SaaS products and general knowledge of web-based and mobile apps.
- Strong conflict resolution and communication skills.
- Proactive problem-solving skills.
- Impeccable judgment and empathy.
Benefits
- Private Health Insurance
- Work From Home
- Training & Development