Network Engineer

We are seeking a knowledgeable and customer-orientated Network Engineer to provide IT infrastructure that meets the needs of today's technology-savvy generation. As a full-time worker on the campus of The University of North Dakota in Grand Forks, ND, you will be responsible for providing exceptional customer service, administering network access controls, and designing and implementing network access control solutions based on industry best practices.

Requirements

• Providing exceptional customer service
• Proficient in utilizing a PC and familiar with the Microsoft Office Suite
• Responding to emergency outages promptly
• Administration: Configure, administer, and document custom policies for Network Access Controls
• Security guidelines: Adhere to strict Information Systems security guidelines in all incidents
• Design: Analyze, design, and implement network access control solutions based on industry best practices
• Support: Provide support for Cisco ISE, Firepower, ASA, Fortinet, and Palo Alto firewall engineering, installation, configuration, operation, maintenance, and management
• Collaborating within Operations to resolve end-user and network escalations
• Provide technical support and troubleshooting for network-related issues
• Monitoring, investigating, and actioning equipment alarms
• Collaborating with Boldyn Networks on customer installation activities as required and contributing to project-related tasks as assigned
• Tracking and updating escalation tickets
• Ensuring that Boldyn Networks policies and end-user agreement are upheld
• Assisting in your region as assigned
• Attending training events
• Obtaining required certifications
• Completing additional reporting, documentation, and administrative tasks as required

Benefits

• Competitive benefit packages
• Thousands of LinkedIn Learning courses
• Flexible working opportunities
• Maternity and Paternity leave
• Peer recognition program
• Career development programs