Network Technician

We are looking for a Network Technician to provide exceptional service to customers, work with Apogee to address end-user and network escalations, and maintain own schedule for onsite customer appointments within 24-48 hour SLA.

Requirements

• Providing exceptional service to customers
• Working with Apogee to address end-user and network escalations
• Maintaining own schedule for onsite customer appointments within 24-48 hour SLA
• Tracking and updating escalation tickets
• Working with Apogee on customer install activities as needed
• Seeing that Apogee's policies and end-user agreement are upheld in your perspective region
• Generating reports as required
• Attending training events as required
• Other documentation and administrative duties as requested

Benefits

• Competitive benefit packages
• Thousands of LinkedIn Learning courses
• Flexible working opportunities
• Maternity and Paternity leave
• Peer recognition program
• Career development programs