Senior Global Operations Manager

We are looking for a Senior Global Operations Manager to be part of our central Merchant Success team, a key member in Bolt Food's Commercial HQ team. The team's mission is to scale the business of Bolt Food by taking ownership of the overall strategy and performance of account management activities across Europe and Africa.

Requirements

• 6+ years of relevant experience in account management, sales operations, customer success or similar roles, preferably in a global or regional environment, and previous team management experience is a plus.
• Expertise in defining business priorities, setting targets, managing KPIs, and using data insights to improve efficiency, optimize performance metrics, and drive decision-making.
• Strong revenue operations experience, with a deep understanding of commercial metrics, processes, and tooling, and a strong focus on continuously improving operational efficiency.
• Exceptional communication skills, with the ability to influence stakeholders and align central and local priorities.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced, dynamic environment.
• A strong sense of ownership and a hands-on approach to finding solutions to business problems.

Benefits

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 3 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.