Senior Operations Specialist

We are looking for a solutions-driven Senior Operations Specialist to support and optimize our ride-hailing operations in Croatia, ensuring smooth day-to-day execution and driving continuous operational improvements.

Requirements

• Gathering and analysing data from various sources (rides data, user feedback, financial reports, etc.) to monitor supply/demand performance and create reports with key insights for stakeholders.
• Tracking and developing KPIs (e.g. ride volumes, driver availability, customer satisfaction, and revenue) and dashboards to monitor real-time company performance.
• Conducting and benchmarking market research to understand trends and compare company performance against competitors.
• Identifying trends, risks, and improvement opportunities on a local level that may impact the business.
• Documenting and optimising business processes to improve operational efficiency and customer experience.
• Developing and recommending scenarios and strategies to support strategic planning and forecasting.
• Leading projects and communicating with cross-functional teams (Product, Marketing, etc.) to ensure operational success and alignment on business goals.

Benefits

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.