Patient Experience Representative I - Ophthalmology (Waltham)
Boston Children's HospitalWaltham, Massachusetts, United States
Posted November 7, 2025
Full Time
About the Company
Boston Children's Hospital is a 404-bed, comprehensive pediatric medical center that serves patients from birth through 21 years, with the capability to initiate care as early as 15 weeks gestation and occasionally treat adults. The hospital delivers a full spectrum of services—including 25,000 inpatient admissions, 557,000 outpatient visits, 26,500 surgical procedures, and 214,000 radiological exams annually—across more than 200 specialized clinical programs. Its multidisciplinary team is recognized for excellence by independent organizations and is supported by cutting-edge research, technology, and innovation initiatives that drive advanced pediatric care. Boston Children's stands out as one of the largest and most respected pediatric facilities in the United States, combining clinical expertise, research leadership, and a culture of continuous improvement to improve outcomes for children worldwide.
Job Description
The Patient Experience Representative I works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families.
Requirements
- Provides positive and effective customer service to patients, families, and visitors
- Greets, screens, directs, and registers patients
- Collaborates with referring providers and practices to manage complex patient issues
- Schedules patient encounters and procedures
- Collects patient vitals and completes questionnaires in EMR
- Prepares examination rooms and assists patients
- Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation
- Answers, screens, and routes calls
- Maintains calendars and schedules meetings/events
- Provides general clerical support
- Processes prescription refills and letters
- Uses office and hospital systems efficiently
- Participates in process improvement initiatives
Benefits
- Sign-on Bonus of $2,000 for full time positions